Step 1: Telephone Interview
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Once you’ve gathered all the information you need, please call Haldimand-Norfolk Social Services (HNSS) at 519-426-6170, 519-582-3579 or 905-318-6623 ext. 3132 Monday to Friday, between 8:30 am and 4:30 pm.

During your call, a Case Aide will ask you several questions (which may take as long as 45 minutes).

The Case Aide will:

  • begin the application by asking about your income and assets.
  • ask your permission to verify your income and assets.
  • arrange a date and a time for you to attend an in-person interview at our Simcoe or Dunnville office.
  • tell you which documents you need to bring with you to the interview.
    * Please have a pen ready to write down the appointment date and time as well as a list of items you need to bring to the in-person interview.